FAQs

I placed an order but never received a confirmation email from you. What do I do? 

Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there.

I ordered two items but only received one. What is happening?

Don't worry if you only received one part of your order! Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Which currency will I be charged in?

We process all orders in US Dollars. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

How do I order from your website?

Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we will have your order shipped to you as soon as possible!

What are your payment options?

We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

Is ordering online secure?

Yes. We take the utmost care of the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

What is your return & exchange policy?

Please refer to our Refund Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How can I get in contact with you?

We handle customer service through email. Contact us here.